Locksmith in Ajax, ON

Do you work on mortise locks, or only standard door knob locks? Yes — mortise lock work is one of our core specialties. Whether your mortise lock body has seized, a key has snapped inside the cylinder, or the latch mechanism is no longer throwing cleanly, our technicians carry the tools and replacement parts to handle it on the spot, alongside door knob locks, deadbolts, and padlocks.

How is the price determined? Several factors shape the final quote: the type of lock involved (a mortise lock, for example, has more components than a basic door knob lock), the make and model of a vehicle for automotive work, the time of day you call, travel distance to your location in or around Whitby, and whether any replacement parts or new hardware are needed. We confirm one exact up-front price with you before a single tool leaves the van — no surprises on the invoice.

Are you actually available at 3 a.m. or on holidays? We operate 24 hours a day, seven days a week, including statutory holidays. If you are locked out of your home on Dundas Street East at 2 a.m. or need emergency locksmith help in the Pringle Creek neighbourhood on a Sunday morning, the same team answers. Call 289-806-5186 any time and a real person picks up.

Can you verify that I own the property or vehicle before you start? Yes, and we take this seriously. Before beginning any lockout or lock-change service, we ask for identification and reasonable proof of ownership or occupancy — a driver's licence matching the address, a vehicle registration, a lease agreement, or similar documentation. This protects you and every other resident in the community.

Step 1 — Tell us what you need. When you call 289-806-5186, describe the situation: a locked mortise lock with a broken key inside, a commercial locksmith job rekeying an office suite near the Whitby GO Station, a car lockout, or any other lock-related problem. The more detail you give, the more accurately we can assess your needs right on the call.

Step 2 — We identify the factors that affect the quote. Based on what you describe, we walk through the relevant variables with you: the lock type (mortise lock, door knob lock, deadbolt, automotive lock), any parts or hardware that may be required, your location within or near Whitby, and the time of day. For straightforward jobs, we can give you a strong indication of cost during this call.

Step 3 — The technician does an on-site assessment. Once our technician arrives, they inspect the actual lock or door hardware before any work begins. This quick look confirms that the phone description matches what is in front of them and allows them to finalize the exact price — including any parts.

Step 4 — You receive and approve the exact price before we start. We state the complete cost clearly. You decide whether to proceed. We do not begin work, order parts, or apply any charge until you have agreed to the final number. There are no call-out fees hidden in the small print after the fact.

A clear arrival window communicated to you. After your call, we give you a realistic time window based on current workload and your distance from our mobile unit — whether you are near Iroquois Park Sports Centre, in a downtown Whitby neighbourhood, or out toward the Whitby waterfront. We do not give you a window and then go silent; if anything changes, we call you.

A marked service van and technician identification. Our technician arrives in a clearly identified Pro Whitby Locksmiths vehicle and carries ID. You should always feel confident about who is at your door — if anything seems off, call 289-806-5186 to verify before letting anyone in. This is true whether you have called us for a residential mortise lock repair, a door knob lock replacement, or a commercial locksmith visit to a business property.

A plain-language walkthrough before and after the work. The technician explains exactly what they are going to do and why — for instance, whether your mortise lock needs the cylinder re-pinned, the lock body replaced, or simply a thorough cleaning and adjustment. After completing the job, they show you the finished result, confirm the door operates correctly, and answer any questions about maintaining your hardware, including tips on preventing future lockouts like keeping a spare key with a trusted neighbour.

A clean, tidy finish — your space left the way it was found. We work carefully around your door frame, flooring, and surrounding surfaces. Any packaging from replacement parts or worn components is removed before the technician leaves. The job is not considered finished until the door opens and locks smoothly and the area is clean. Ready to book or just want to ask a question first? Call 289-806-5186 — we answer 24/7.